Food, service, price, atmosphere. These are the typical deciding factors for your average diner. Some factors are more important than others, while some are more of a preference. It varies per person. I personally rank food as #1. If it’s delicious I don’t’ care who serves it to me, how much it costs, or whether I had to eat it standing in a crowded room. Taste always prevails. I seldom let a negative service experience dictate my choice of restaurant. The exact same server who provided top notch service one night can quickly turn foul the following shift. Sometimes though, exceptions can be made.
It’s a slow and snowy Sunday morning when we enter Local Public Eatery. The interior is dark and rugged, quite the opposite to its predecessor OPM. After a quick glance through the menu, I am ready to order. My only mission here is the banana pancakes with toffee syrup and truffled yam fries. Half an hour after we order, our table still sits empty, stomachs growling, hands starting to shake from the volume of consumed coffee. When our plates finally arrive, we dig in furiously, only stopping for a moment to notice the toffee syrup was missing. We ask the waitress about the missing condiment. “We don’t have any today”, she replied. Not a big deal we thought, although it would have been nice to be informed when we ordered. The pancakes were decent, but nothing amazing. Sliced bananas scattered on top a stack of 4 cakes, some with mashed bananas mixed into the batter. I was hoping there would have been more caramelization involved. Maybe the toffee syrup would have been the icing on the cake? Several bites in, the manager stops to ask if it was ok that they didn’t have toffee syrup. “Sure” we reply awkwardly, not much can be done even if it wasn’t ok. A couple more bites. We comment on how the berry smoothie presented in a shot glass made a nice touch. Then, another manager stops by our table, again to apologize for the syrup. “We don’t get it in very often, when we get it, it comes in a huge order, and then some days we don’t get any at all.”
… We sat there dumbfounded. That was the last straw. What started as a miniscule set back ended up being an irritating experience. If you don’t have an item readily stocked, don’t put it on your menu, and especially don’t tell your guests’ that! Better yet, put a sticker over-top the item with “sorry not available” OR communicate to your servers so they can inform the guests when they place their order. The fact we were approached by so many people just added insult to injury. I also forgot to mention the server who retorted “I’ll tell your server to get it” when we asked for more aioli. This is an example of when bad service would prevent me from returning. When this happens with one staff member it’s an isolated incident, but when it happens with many, it’s a problem.
The only thing that remotely saved the day was the yam fries. Crispy all around, piping hot, freshly fried, cut to the perfect size and paired with a mouth watering truffle aioli. After a little customer service 101, I may consider returning for those.
Local Public Eatery 1820 99 Street Edmonton, Alberta 780-989-5898





























